Frequently Asked Questions

Potato Stop is a restaurant chain specializing in innovative potato-based dishes. Founded in 2005, we've grown to over 250 locations in 15 countries, while maintaining our commitment to quality ingredients and exceptional customer service.

Yes, Potato Stop offers catering services for events of all sizes. Whether you're planning a corporate lunch, birthday party, wedding, or family gathering, we can provide delicious food to make your event special. Contact your nearest location for catering options and pricing, or visit our Catering page for more information.

We value your feedback! You can share your experience by:

• Completing the survey on your receipt
• Using the feedback form on our website
• Emailing us at feedback@potatostop.com
• Speaking directly with a manager at any location
• Leaving a review on our social media pages

Your comments help us improve and provide the best possible experience for all our customers.

Yes, we have the Potato Stop Rewards program! Download our mobile app or register on our website to join. Members earn points with each purchase, receive special birthday offers, get exclusive promotions, and can redeem points for free menu items. The more you visit, the more rewards you earn!

Many of our locations offer private event hosting or party rooms for special occasions. Available space and services vary by location, so please contact your preferred Potato Stop directly to inquire about hosting options, pricing, and availability. We recommend booking at least 2-3 weeks in advance for private events.

You can place delivery orders through multiple channels:

• Through our website by clicking the "Order Now" button
• Using our mobile app (available for iOS and Android)
• Calling your nearest Potato Stop location directly
• Through third-party delivery services like UberEats, DoorDash, and Grubhub

For the fastest service and lowest fees, we recommend ordering directly through our website or app.

Our delivery radius typically extends up to 5 miles from each restaurant location, though this may vary depending on local conditions, traffic, and restaurant capacity. When you enter your address on our website or app, we'll let you know if delivery is available to your location. For addresses outside our delivery zone, you may still be able to place an order through third-party delivery partners, who sometimes service a wider area.

Delivery times typically range from 30-45 minutes, depending on your distance from the restaurant, current order volume, and traffic conditions. When you place your order, you'll receive an estimated delivery time. You can also track your order in real-time through our app or website when ordering directly from Potato Stop. During peak hours (lunch and dinner time), delivery may take slightly longer, so we appreciate your patience.

Yes, our standard minimum order amount for delivery is $15 before tax and delivery fees. This minimum helps us ensure efficient delivery operations. If your order is below the minimum, you can add items to reach the threshold, place a pickup order instead, or use a third-party delivery service (though their minimums and fees may differ from ours).

You can modify or cancel your order within 5 minutes of placing it by:

• Using the "Modify Order" or "Cancel Order" option in our app or website
• Calling the restaurant directly

Once your order has entered preparation (usually after 5 minutes), we cannot accommodate changes or cancellations as our team has already started making your food. For special circumstances, please call the restaurant directly to discuss options.

Yes! We have several vegetarian options on our menu, including our Garden Potato Bowls, Veggie Loaded Fries, and Cheese Potato Skins. For vegan customers, we offer our Roasted Veggie Potato Bowl (request no cheese), Garden Salad with oil and vinegar dressing, and Sweet Potato Fries. Many of our sauces and toppings are also vegan-friendly. Look for the (V) and (VG) symbols on our menu, or ask our staff for recommendations based on your dietary preferences.

Our restaurants handle common allergens including wheat, dairy, eggs, soy, tree nuts, peanuts, fish, and shellfish. While we take precautions to prevent cross-contamination, we prepare food in a shared kitchen environment, so we cannot guarantee that any menu item is completely free of allergens. For detailed allergen information, please refer to our Allergen Guide on our website or request it at any location. If you have severe allergies, please speak with a manager before ordering so we can take extra precautions with your food.

Yes, we offer several gluten-free menu items, including our Baked Potatoes, most of our Potato Bowl options, and several salads. Potatoes themselves are naturally gluten-free, but some of our toppings and sauces do contain gluten. Items that are gluten-free are marked with a (GF) symbol on our menu. Please note that while we offer gluten-free options, our kitchen is not a gluten-free environment, so there is a risk of cross-contamination. If you have celiac disease or a severe gluten sensitivity, please inform our staff when ordering.

We source our potatoes from sustainable farms across the country, with a focus on local and regional suppliers whenever possible. Our Russet potatoes primarily come from Idaho and Washington, sweet potatoes from North Carolina and California, and specialty varieties from select family farms known for quality. We partner with farmers who use responsible growing practices, and we're proud to support sustainable agriculture. Each Potato Stop location aims to source ingredients from within a 250-mile radius when available to reduce our carbon footprint and ensure freshness.

Yes, we have a special "Little Spuds" menu for children under 12. Each kids' meal includes a child-sized portion of one of our popular items (like Mini Potato Skins, Small Fries, or a Kid's Potato Bowl), a side of fresh fruit or veggies, and a small drink. Our kids' meals are designed to be nutritious while still being fun and tasty. We also offer coloring activities and a special surprise with each kids' meal to keep little ones entertained.

You can find the nearest Potato Stop location using:

• Our website's "Locations" page, which has an interactive map
• Our mobile app, which can use your current location to find the closest restaurant
• Popular map services like Google Maps or Apple Maps by searching for "Potato Stop"

Each location listing includes the address, phone number, hours of operation, and special features (like drive-thru availability, outdoor seating, etc.).

Our standard hours are:

• Monday - Thursday: 10:30 AM - 10:00 PM
• Friday - Saturday: 10:30 AM - 11:00 PM
• Sunday: 11:00 AM - 9:00 PM

However, hours may vary by location, especially in malls, airports, or areas with specific regulations. Holiday hours may also differ. For the most accurate hours, please check our website, app, or call your local Potato Stop directly.

Approximately 60% of our standalone locations offer drive-thru service. To find out if a specific location has a drive-thru, you can:

• Check the location details on our website or app (look for the drive-thru icon)
• Call the location directly

Drive-thru hours occasionally differ from lobby hours, with some locations extending drive-thru service by 30-60 minutes after lobby closing.

Yes, Potato Stop has an international presence with locations in 15 countries. We currently operate in Canada, Mexico, United Kingdom, France, Germany, Spain, Italy, UAE, Saudi Arabia, Japan, South Korea, Australia, Singapore, Philippines, and Brazil. International menus may feature some location-specific items that celebrate local flavors while maintaining our core potato-based offerings. We continue to expand globally, so check our website for the most up-to-date list of countries where we operate.

Most of our Potato Stop locations offer in-restaurant seating. Our standard restaurants have comfortable dining areas that can accommodate individuals, couples, and families. Some locations also feature outdoor patio seating when weather permits. We do have some smaller "express" formats (typically in food courts, airports, or busy urban areas) that are primarily designed for takeout. You can check specific location details on our website or app to confirm seating availability before visiting.

The process to become a Potato Stop franchisee involves several steps:

1. Visit our Franchising page on our website and complete the initial inquiry form
2. Review the Franchise Disclosure Document (FDD)
3. Participate in a series of interviews with our franchise development team
4. Attend a Discovery Day at our headquarters to meet the executive team
5. Secure financing and sign the franchise agreement
6. Complete our comprehensive 6-week training program
7. Work with our real estate and construction teams to build your restaurant

The entire process typically takes 6-12 months from initial inquiry to store opening.

The total investment required to open a Potato Stop franchise typically ranges from $350,000 to $550,000, depending on location, real estate costs, and restaurant size. This includes:

• Initial franchise fee: $35,000
• Leasehold improvements: $150,000-$250,000
• Equipment, fixtures, and signage: $125,000-$175,000
• Initial inventory: $8,000-$12,000
• Training expenses: $10,000-$15,000
• Professional fees (legal, accounting): $5,000-$10,000
• Opening marketing campaign: $10,000-$15,000
• Working capital (3 months): $30,000-$50,000

Franchisees should have a minimum of $150,000 in liquid assets and a net worth of at least $300,000. We also have relationships with lenders who specialize in franchise financing.

Potato Stop provides comprehensive training and ongoing support for franchisees:

• Initial Training: 6-week program at our corporate headquarters covering operations, food preparation, customer service, inventory management, and business practices
• On-site Support: A dedicated opening team at your location for the first 2 weeks of operation
• Ongoing Support: Regular visits from field operations consultants
• Marketing Support: National and regional marketing campaigns, local marketing guidance, and customizable marketing materials
• Supply Chain: Established relationships with approved vendors and suppliers
• Technology: Proprietary POS system, inventory management tools, and labor scheduling software
• Continued Education: Annual franchisee conference, regular webinars, and refresher training

Our success depends on your success, so we're committed to providing the tools and support you need to thrive.

Yes, Potato Stop offers territorial protection to franchisees. Each franchise agreement includes a designated territory with a protected radius, typically 1-3 miles depending on population density and market specifics. This means that neither Potato Stop nor another franchisee will open another location within your protected area during the term of your agreement. The exact size of your territory will be clearly defined in your franchise agreement and is determined based on demographic studies, traffic patterns, and market potential. Multi-unit development agreements are also available for qualified franchisees interested in developing multiple locations in a larger territory.

While prior restaurant experience is beneficial, it's not strictly required. We look for franchisees with strong business acumen, leadership skills, and customer service orientation. Many of our successful franchisees come from diverse backgrounds including business management, sales, marketing, or other service industries. What's most important is your dedication to following our proven system, passion for the Potato Stop brand, commitment to exceptional customer service, and strong work ethic. Our comprehensive training program is designed to teach you everything you need to know about running a Potato Stop restaurant, regardless of your background. If you don't have restaurant experience, we may recommend hiring a general manager with food service background to help with day-to-day operations.